Business

Is Poor Customer Experience Person-Related or Policy-Related?

Odds are, it's a bit of both, but there are ways to change course. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: Richard Drury | Getty Images Phil Geldart Guest Writer Founder and Chief Executive Officer February 13, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. When thinking about customer experience, many organizations fall into the pattern of believing that if they just hire friendly people and provide customer-service training, they’ve got it covered. But a poor customer experience comes from failing to meet evolving customer expectations, and that failure can come from anywhere in the organization —customer-facing or not. In a customer-centric organiz...

This Sleek Desktop Hub Is Your Answer to Cable Clutter

Keep all of your devices charged and within reach on your desk. February 13, 2020 2 min read Disclosure: Our goal is to feature products and services that we think you'll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners. What are the key elements of a good office? A nice desk, a comfortable chair, good lighting — but what about power outlets? With so many devices to charge and with so many notifications coming through them throughout the day, it makes sense to have accessible outlets. Not all offices are built with easily accessible outlets, which is why you should consider a desktop hub like the SURGE DUO Dual USB & Dual Surge Charging Station.With two outlets and two USB ports, this hub is th...

The 3,000-Year-Old Lesson in Executive Mentorship

Some things haven't changed all that much in 3,000 years. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: traveler1116 | Getty Images Arthur Langer Guest Writer Workforce Development Expert and Professor February 13, 2020 4 min read Opinions expressed by Entrepreneur contributors are their own. The concept of mentoring dates back around 3,000 years to Homer’s Odyssey. In that epic Greek poem, the hero Odysseus entrusts his son to his friend Mentor while fighting the Trojan War. During this time, Mentor cares for and nurtures the young boy.Our notion of a mentor has evolved since Homer laid pen to parchment. While mentorship is widely associated with young men and women seeking advice from e...

How to Fire an Employee: 4 Ways to Make the Process Kinder

Make the dreaded act less painful for everyone. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: PeopleImages | Getty Images February 13, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. Hands down, the hardest part of my job is letting an employee go. Even the word “fire” makes people cringe and lower their eyes. But as any business leader knows, sometimes, the right thing to do for the company is to dismiss an employee. It is, after all, pretty common. Forty percent of Americans have lost a job, according to a recent Harris poll. So how can you make the dreaded process go smoothly, both for the employee and the person doing the firing? By doing it respectfully...

How I Built My Business So That My Husband Could Quit His Job

The three-step business model that allowed my husband to quit the corporate world and come work for me. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: PhotoAlto/Sigrid Olsson | Getty Images Tonya Dalton Guest Writer Founder, inkWELL Press Productivity Co. February 13, 2020 7 min read Opinions expressed by Entrepreneur contributors are their own. It started with a phone call. My husband John was somewhere in the world on one of his marathon business trips. With an MBA in marketing, he was constantly traveling the globe working with Fortune 500 companies. I was describing what happened with the kids that day when he said three words that nearly broke my heart: “I’m missing everything.”At tha...

3 Strategies to Revive And Grow Your Facebook Business Page

Business pages are still valuable, but the way to leverage them has changed. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: Feodora Chiosea | Getty Images Nick Wolny Guest Writer Director of Content, Super Connector Media February 13, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. Long gone are the glory days in which posting to your Facebook business page would mean reaching the majority of your followers. Even as Facebook creeps closer to the 2.5-billion user mark, business-page posts are notorious for low reach, often being shown to account for 5 percent or fewer of a page’s total like count. Part of this design is by design, to encourage you to cough up ...

How to Start a Consulting Business: Determine Your Business Model

Take the next big step in launching or scaling your consulting business. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: Ezra Bailey | Getty Images Terry Rice VIP Contributor Business Development Expert-in-Residence February 13, 2020 9 min read Opinions expressed by Entrepreneur contributors are their own. In my previous article How to Start a Consulting Business: Get Ready to Launch I detailed the need to get clear on who you want to help, and exactly how you’ll do so. Soon, we’ll answer the (hopefully) million-dollar questions: “How much should I charge?” When I first started my consulting business in 2015, nearly every prospect I talked to signed on to work with me. Why? Because I wasn’t...

How Risky Is Your Cannabis Business?

If you're considering raising funding for your cannabis business, be sure to calculate the risk that's involved in making it a success. It'll be one of the first things potential investors want to know. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: wildpixel | Getty Images Ross O'Brien Guest Writer CEO & Founder Bonaventure Equity, LLC February 13, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. The following excerpt is from Ross O’Brien’s book Cannabis Capital. Buy it now from Amazon | Barnes & Noble | iTunesRisk is inherent in all aspects of every business — it’s an expression of the uncertainty of future outcomes. It’s this exposure to known and u...

China’s Coronavirus App Knows if You’re at Risk of Infection

The high level or surveillance carried out across China means figuring out if you've been in contact with someone infected with coronavirus is a relatively simple task. February 13, 2020 2 min read This story originally appeared on PC MagWith over 1,000 deaths, people are understandably very concerned about the spread of coronavirus. In China, strong measures are being used to stop the spread, but now there's also an app allowing people there to check how likely they are to get infected.As the BBC reports, the app is called the "close contact detector" and it relies on the high level of surveillance the Chinese government carries out on its citizens. Once the app is downloaded and installed, an individual enters their name and ID number. The app then checks the recent movements of the indi...

The Most Popular Dating App Emoji Is Not What You’d Think

A wink is still a wink, whether it's on Bumble, Hinge, Match, OkCupid, Plenty of Fish, or Tinder. But some emoji are total dating facepalms. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: via PC Mag February 13, 2020 2 min read This story originally appeared on PC MagFinding the right words when dating is hard. Finding them when you're trying to impress on a dating app is harder. So emoji end up doing a lot of the work instead. Baidu, the top Chinese internet search provider, surveyed some of the top dating apps in the US to see which symbols singles use to stand in for what they can't or don't want to say in words. It found definite differences in the emoji styles of those looking for lov...

Tesla is Raising $2 Billion in Funding Two Days After Elon Musk Said It Didn’t Need To

Musk will buy up to $10 million of the new shares, with board member Larry Ellison buying $1 million. February 13, 2020 3 min read This story originally appeared on Business InsiderTesla said on Thursday it plans to raise $2 billion by selling shares through a public offering, just two weeks after Chief Executive Officer Elon Musk said the company wasn't looking to raise fresh funding. Musk will buy up to $10 million in shares from the new offering, while board member and Oracle cofounder Larry Ellison will purchase $1 million worth Tesla shares. The underwriters will get an option to buy up to $300 million in additional shares.On the company's fourth-quarter earnings call on January 29, Musk said it "doesn't make sense" to raise capital given Tesla's current state. "We're actually spendin...

15 Tips to Generate Great How-to Content

Everyone loves a good tip! Find out how to create tip-based content that draws a crowd. Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! Will be used in accordance with our Privacy Policy Image credit: Westend61 | Getty Images February 13, 2020 6 min read Opinions expressed by Entrepreneur contributors are their own. The following excerpt is from the Garrett French and Eric Ward’s book Ultimate Guide to Link Building, 2nd Edition. Buy it now from Amazon | Barnes & Noble | iTunesThe presence— or absence—of tips within a target market’s search engine results pages provide phenomenal opportunities for link strategists and other content marketers. They tell you a great deal about a given vertical—its publishers and audiences and their pains. As you hone y...