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Banks and Bank Accounts / Financial / Women at Work

PPI deadline: 29 August 2019

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– Last updated – June 28, 2019

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Time is running out to make a decision about PPI. If you’ve ever taken out a loan, mortgage, credit card, or store card or you’ve bought something on credit (e.g. a car), you may have been sold PPI (payment protection insurance).

How many policies were sold?

Millions of PPI policies were sold in the UK, and many were mis-sold. Over £34 billion has been claimed back by people who shouldn’t have been sold PPI or who didn’t realise they had it.

Examples of mis-selling include:

  • PPI being added to your loan or credit agreement without you knowing.
  • Being pressured to take out PPI or told you must have it.
  • Being advised to buy PPI when you were unemployed or had a pre-existing medical condition.
  • Your bank or provider earning a high level of commission for selling you PPI. For more information on when you may be able to complain about a high level of commission, visit the FCA PPI website’s section on eligibility to claim because of commission.

 The PPI deadline

If you haven’t complained to your provider by 29 August 2019, you won’t be able to claim money back for PPI – so you should make your decision as soon as possible. I’m working with the FCA (Financial Conduct Authority) over the summer to highlight this deadline.

FULL DISCLOSURE: I’m being paid to do this, but I’m getting involved because it’s a campaign I am keen to support. It’s so important that anyone who thinks they may have a PPI claim acts before August 29th.

What do I need to do by August 29th?

You need to refer your complaint to your provider (bank, credit card company or loan provider) or the Financial Ombudsman Service before the 29 August 2019 deadline (by 11.59pm). If you do not complain before this deadline you will lose the right to have your complaint assessed. 29 August 2019 is the last possible deadline for consumers to make PPI complaints.

How do I check if I had PPI?

Checking if you had PPI is simple and free. Don’t worry about paperwork, you just need your date of birth and relevant previous addresses.

You can find a comprehensive list of PPI providers on the FCA website (details are at the end of this article).

How do I complain about PPI?

If you were mis-sold PPI, you may be eligible to complain and potentially claim back money. Complaining is free and you can do this yourself by complaining directly to the provider who sold you PPI.  Banks and other credit providers are obliged to make the process of claiming easy.

Useful links:

Visit or call 0800 101 8800.

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